What’s eligible for returns?
Unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
Things to keep in mind: Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
Used and undamaged gear, bikes, or bike frames will be issued store credit in the form of credits applied to your Backcountry account. However, we will not accept the return of products damaged due to negligence or abuse.
Please take the time to carefully package your returns. It’s your responsibility to pay costs related to the repair of returned items damaged during shipping due to improper packaging.
It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.
If you think your gear may be eligible for a warranty from the manufacturer due to defects in its materials or workmanship, contact our Warranty Department (see more details below).
With A Prepaid Label to make shipping your return easy, we offer a flat-rate $6.99 UPS shipping label for eligible customers within the contiguous U.S. who are returning products that don’t need to ship freight.* You’ll have the option to print this label after requesting a return from Order History, or you can receive the label in an email by reaching out to a Gearhead.
Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.
*Products required to ship freight may include: kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, and more. Label price may vary during promotional periods.